How Companies Are Using Intelligent Automation 

As Artificial Intelligence moves from fiction to fact, companies have no choice but to integrate it into every aspect of their business to remain relevant. Whether it’s for marketing, R&D, or project management, Artificial intelligence is enhancing job efficiencies by taking over repetitive tasks and processes. The world is now looking to scale up business solutions with the introduction of Artificial Intelligence (AI).

Intelligent Automation will shake up the business world. According to reports, by 2021, companies will start integrating intelligent Automation in their work models with increased urgency. In a broad sense, organizations have been using Artificial Intelligence for decades now; think of the spam filter in your email or the estimated arrival time of your food, etc. Recent breakthroughs in machine learning have made AI more sophisticated than ever before, and it is still evolving. 

In this article, we discuss what Intelligent Automation is and how companies are harnessing its endless potential.

What is Intelligent Automation?

Intelligent Automation is an umbrella term that combines the strength of the following technologies: 

1.     Robotic Process Automation 

Robotic Process Automation (RPA) is transforming processes in every industry because of the way it helps with streamlining data entry and other repetitive tasks. Instead of assigning manual and monotonous tasks to employees, organizations can configure RPA robots to do the same work. This can help save time and prevent human errors.

2.     Artificial Intelligence

When we hear Artificial Intelligence (AI), we tend to think "humanlike," which is not the case. Most of our thoughts about this stem from fiction, but in reality, Artificial Intelligence only mimics the cognitive functions that are associated with the human mind, such as problem-solving.

Complex tasks can get tiring for human beings (sometimes, they are outside the processing power humans possess), but they are not a problem for AI with its unlimited computing power. Artificial Intelligence now has a significant impact on industries by facilitating the automation of these tasks. There is also the perception that automation will eliminate jobs. According to a report by Gartner, AI is envisaged to generate over 2.3 million jobs, contrary to the popular belief that it eliminates jobs. 

Intelligent Automation will only add to the productivity of workplaces and help in making tasks less time-consuming. 

How Companies Can Improve their Processes with Intelligent Automation

Companies are applying intelligent automation capabilities to their work environment, and here is how:

1.     Elimination of Mundane & Repetitive Tasks

We all know administrative tasks take up employees' time and need to be done quite a lot as well. With the help of Intelligent Automation, all that energy can be saved and directed to more important tasks. With Intelligent Automation, repetitive tasks will not require any manual effort and will allow employees to think creatively. This can increase the overall efficiency of operations. 

2.     Optimization of End-To-End Processes

Automated software programs not only optimize end-to-end processes but also help reduce errors while increasing efficiency. When automation is augmented with Artificial Intelligence, employees have fewer steps to worry about, and the end-to-end process becomes more efficient. In some cases, processes can be automated from start to finish.

Industry Case Studies

To understand this concept better, let's dive into some industry cases to see the application of Intelligent Automation. 

1.     IBM

IBM is a global leader when it comes to integrating the cognitive capacity of its products. Watson Engine created by IBM is used widely as part of its automation offerings. Moreover, IBM is able to deliver cutting edge technology due to its research capabilities. 

2.     SAP

SAP Intelligent Automation has accelerated digital transformation for countless businesses by eradicating tedious tasks that add limited value to business operations, and spending that energy on high-level tasks. 

3.     Pegasystem 

Pegasystem needs no introduction, as it is a leader in cloud software services. Most popular brands of the world rely on Pegasystem's Artificial Intelligence software to optimize their processes and interaction with customers. They are a popular choice of brand because of their level of customer engagement and excellence in technical operations.

4.     BluePrism

This UK software corporation is a pioneer in making robotic enterprise processes and provides businesses with an agile workforce. With the help of Blue Prism's Intelligent Automation capabilities, automotive company Jaguar Land Rover has generated millions of pounds by saving human capacity. It was achieved by enabling human employees to get rid of routine low-level tasks and creating capacity for high-level tasks. It is now a trusted choice for IA. 


It is certainly safe to say that Artificial Intelligence and Intelligent Automation are now paving the way for big companies to automate their processes. Jobs are going to be easier for employees, with a general reduction in mundane tasks. Intelligence Automation is currently assisting a vast range of businesses to cater to the demands of their customers while leveraging advanced business models. 

Author’s Bio

Arslan Hassan is an electrical engineer with a passion for writing, designing, and anything tech-related. His educational background in the technical field has given him the edge to write on many topics. He occasionally writes blog articles for Dynamologic Solutions, A software development company.