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Business Analyst Learnings

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Business Analyst Learnings
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March 28, 2021

3 Ways Cutting-Edge Technology Can Improve Customer Experience

March 28, 2021/ Stephanie Famuyide
3 Ways Cutting-Edge Technology Can Improve Customer Experience

Implementing new technology has a host of benefits for businesses, such as increasing production times, offering a more reliable service, improving communication, and providing a more personalized experience.

Read More
March 28, 2021/ Stephanie Famuyide/ Comment
Business Matters
Improving customer service
March 28, 2021

How To Stay On The Right Side Of Your Customers

March 28, 2021/ Stephanie Famuyide
How To Stay On The Right Side Of Your Customers

Failure to stay on the right side of customers can easily lead to undesired outcomes. So, here are some tips for keeping your customers happy.

Read More
March 28, 2021/ Stephanie Famuyide/ Comment
Business Matters
Improving customer service
October 18, 2020

Making Analytics Work For You: How To Improve Customer Service

October 18, 2020/ Stephanie Famuyide
Making Analytics Work For You: How To Improve Customer Service

Providing a good customer experience is absolutely vital, and it’s something that can make or break a company. Knowing how to interpret the resulting data enables businesses to make sound decisions.

Read More
October 18, 2020/ Stephanie Famuyide/ Comment
Small business
Improving customer service
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Business Analyst Learnings

This business analyst blog contains practical insights into business analysis, software testing and business process management. I will be sharing business analyst tips, CBAP Certification tips, lessons learnt and insights into all the things I've learnt during my BA career.


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  • Requirements Elicitation
  • Business Process Improvement
  • Software Testing
  • Stakeholder Management
  • CBAP Certification
  • BPM Tips
  • Critical Thinking in Business Analysis
  • Missing requirements
  • Soft Systems Methodology
  • Free Business Analyst Training Online
  • Requirements Elicitation Technique
  • Use Case Diagram
  • How to design questionnaires
  • Root Cause Analysis
  • Role and Permissions Matrix
  • State transition diagram
  • Organogram
  • Pareto analysis and decision-making
  • Problem tracking technique
  • Document Analysis

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